Packrefund automatically audits your carrier invoices, catches billing errors and files the claims for you — without changing anything in your operations. Connect your invoices in one click; we do the rest.
Upload your invoices (PDF/CSV) or connect your shipping platform (Sendcloud, Shopify…). Five minutes, once.
Every shipment is checked against the rate card, the real weight and the tracking: wrongful surcharges, inflated dimensional weight, duplicates, delays, lost and damaged parcels never claimed.
We file every claim for you, on time and with the right evidence. You keep the largest share of what comes back.
We process only what auditing requires: tracking number, service, dates, weights and amounts. Your customers' personal data is discarded at ingestion. EU hosting and GDPR by design. No lock-in: disconnect whenever you want and your data is deleted. Privacy policy.
Packrefund starts from a simple observation: online stores lose money on shipping purely for lack of time — claim windows are short and nobody can watch them by hand. We can, because it is the only thing we do.
Behind Packrefund stand more than 25 years of engineering management systems for commerce: data architecture, automation of regulated processes and audit-grade precision, applied to the one link nobody watches — the carrier invoice. Our platform checks every shipment against the rate card, the real weight and the tracking, and handles claims end to end. We operate from Spain, serving the whole Iberian peninsula, with data hosted in the European Union.
We send you the report within 5 business days.